* Price may be different at store site (as prices are changing). Additional Money/Rewards will be added in your account (if applicable)
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We request you to pay your bills at least 3 business days before the payment due date to avoid inconvenience
No, bill payments once made by you cannot be cancelled for a refund.
At times, the delay could be due to technical reasons. Please retry after sometime.
In cases of incorrect details or technical failure, the transaction will be completed but bill payment fails at the service provider’s end.
For other payment methods, the refund will be processed in 2-4 business days, depending upon your bank's policy. Your bank usually sends you an SMS once the refund is successfully credited.
Why did my bill payment fail?
Some of the common reasons for failed bill payments include:
In case of failure, a refund will automatically be processed to your account. Refunds to Amazon Pay balance will be instant, while refunds for payments made using other payment methods may take up to 2-4 days, depending upon your bank's policy.
The payment is successful on amazon.in, however my biller states that the bill is outstanding.
Refunds to Amazon Pay balance will be instant, while refunds for payments made using other payment methods may take up to 2-4 days, depending upon your bank's policy.
How do I make a bill payment?
What are the eligible payment methods for a bill payment transaction?
You can make bill payments using your Amazon Pay balance, Net banking, credit/debit card and UPI.
However, we have some restrictions on the payment method for electricity, gas, water, municipal tax, landline and mobile postpaid based on the:
Can I get a payment receipt for my bill payment?
What all utility bill payments are supported by Amazon?
Currently we support Electricity, Landline, Broadband, Water and Gas Bill payments.
Why do I see a BBPS logo on my bill payment page?
NPCI, as the central unit, also undertakes clearing and settlement activities related to transactions routed through BBPS, thus enhancing customer confidence and experience
I am not happy with the resolution provided by the biller, can I raise a complaint?
Yes, you can raise a complaint via BBPS (Bharat Bill Pay System).
If you are raising a complaint for a transaction done outside Amazon, please note that you will be able to raise a complaint for a BBPS reference number only if the mobile number associated with the transaction is the same as the mobile number registered with Amazon
How long does BBPS issue resolution take?
Please note that Amazon does not look into these complaints and will not be sending any notification when the complaint gets resolved
Is there a purchase limit for bill payments?
If multiple bill payment orders are placed through the same Amazon account or multiple Amazon accounts amounting to unfair usage of the bill payment system, we reserve the right at our sole discretion to cancel any bill payment order without prior notice
Is there any upper limit for the value of the bill payment?
Yes. Only bill payments of up to the value of Rs. 25,000 are permitted on Amazon (i.e, any order of Rs. 25,000 or above will not be processed). This limit of Rs. 25,000 is applicable across our website to all bill payment related categories, including electricity, gas, piped gas, water, landline, broadband and municipal tax bill payments.