* Price may be different at store site (as prices are changing). Additional Money/Rewards will be added in your account (if applicable)
1. Complete Mobile Protection plan (“Program”) is a program consisting of: (i) Repair service provided by Jeeves Consumer Services Private Limited (“Jeeves”) and (ii) Accidental/Liquid damage and Theft Insurance cover provided by Bajaj Allianz General Insurance Company Limited (“BAGIC”). The Program is available for purchase on the e-commerce platform, www.flipkart.com, whether accessed through a mobile application or any other means (“Platform”) Flipkart Complete Mobile Protection
2. This program is available only on select products (“Covered Product”) on the Platform sold by registered seller. This Program is available only in select cities in India and on select pin codes (“Serviceable Address”).
3. This program shall be valid for a period of 1 year from the date of successful delivery of the Covered Product and provided the said Program is not cancelled by the customer post purchase.
4. In order to subscribe to this program, customer ((“You” or “Your”) needs to pay a specified subscription fees and will automatically be bound by:
5.1: You would be entitled for protection against the following
For Theft, cash payout would only be available after online validation and verification
For Manufacturing defects, you will only be offered repair facility with free pick and drop.
For scenarios, where your address gets changed post purchase (‘’New Address’’) of this program, ‘repair’ facility option would only be applicable if the New Address falls under “Serviceable Addresses”. In case, New Address does not fall under “Serviceable Addresses”, You will be only be eligible for cash-payout option. In case of cash payout option, any repair from a non-brand authorized workshop will result in cancellation of the program. Flipkart Complete Mobile Protection
5.2:
(By Jeeves)
( By BAGIC)
20% of Mobile Selling Price
(at time of purchase) each
12% of Mobile Selling Price
(at time of purchase) each
7% of Mobile Selling Price
(at time of purchase) each
(at time of purchase)
(at time of purchase
1. Includes labor charges, cost of sundry parts including but not limited to adhesive, paint, wires etc.
2. Claim is deemed as Beyond Economic Repair (BER), If the estimated total cost of repair is more than 50% (in case policy start date falls under 6 months from claim date) or 40% (in case policy start date falls on or between 6 to 12 months) of Mobile Selling price at time of purchase, under this scenario you have the following options,
5.4: What is not covered under this Program Flipkart Complete Mobile Protection
6: To register a claim, Please call our Customer Care Number (1800-425-365-365). You may be asked to submit additional documents and other relevant information on a case-to-case basis for processing claims. You will have an option either to avail repair facility or get cash payout option.
Below process to be followed for repair claims / cash payout process;
6.1: Repair Claim Process:
In the event of Damage Claims,
In the case the damage involves only screen damage, you will need to provide a photo of the phone clearly showing the damage along with the IMEI number of the phone displayed on the screen. Upon assessment of this proof, a cash payout based on the benefit in section 5.3 will be approved.
In case the damage to the phone involves anything other than screen damage, a remote assessment of the device will be done to ascertain the extent of damage. Upon assessment, a cash payout based on the benefit in section 5.3 will be approved.
In case of theft of the device, you are required to provide a copy of the FIR filed which should mention the IMEI of the stolen phone. Upon assessment of this FIR, a cash payout based on the benefit in section 5.3 will be approved. Flipkart Complete Mobile Protection
7. Program – Service Assurance
Subject to the other terms and conditions (submission of all required documents for processing the claim) and force majeure events, BAGIC ensures that the claim is settled within 3 business days of the receipt of the claim. Flipkart Complete Mobile Protection
9. Other Terms & Conditions
Claim Type | Time since Policy Start Date | Repair (By Jeeves) | Cash Payout1 ( By BAGIC) | |
Accidental or Liquid Damage2 | 0 to 12 Months |
|
Motherboard, LCD/Screen Damage 20% of Mobile Selling Price (at time of purchase) each | |
Accidental or Liquid Damage2 | 0 to 12 Months |
|
Battery/Body Panel/Camera/ Daylight sensor damage 12% of Mobile Selling Price (at time of purchase) each | |
Accidental or Liquid Damage2 | 0 to 12 Months |
|
Mobile Network IC/Charging Port/Headphone Jack/Mic/ Speaker/Volume Key/ Fingerprint Sensor damage 7% of Mobile Selling Price (at time of purchase) each | |
Theft3 | 0 to 6 months | N/A | 50% of Mobile Selling Price (at time of purchase) | |
Theft3 | 6 to 12 months | N/A | 40% of Mobile Selling Price (at time of purchase | |
Manufacturer Warranty Defects | 0 to 12 months |
|
N/A |
SLA breach | TOA for the Customer |
First attempt delivery not done within 10 business days from Covered Product pickup | Flipkart EGV worth INR 500 |
Product not available for pickup from the Store within 10 Business days from customer submission of the Covered Product at the Store | Flipkart EGV worth INR 500 |
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Решил продать здесь телефон! Сначала я был ошарашен от требований размещения объявления, снимал этот телефон вдоль и поперек. Даже снимал видео как он включается и не лагает ли при использовании. Оказалось не зря, телефон ушёл с молотка за пару дней, покупатель даже не пытался торговаться.
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