1. Complete Mobile Protection plan (“Program”) is a program consisting of: (i) Repair service provided by Jeeves Consumer Services Private Limited (“Jeeves”) and (ii) Accidental/Liquid damage and Theft Insurance cover provided by Bajaj Allianz General Insurance Company Limited (“BAGIC”). The Program is available for purchase on the e-commerce platform, www.flipkart.com, whether accessed through a mobile application or any other means (“Platform”) Flipkart Complete Mobile Protection
2. This program is available only on select products (“Covered Product”) on the Platform sold by registered seller. This Program is available only in select cities in India and on select pin codes (“Serviceable Address”).
3. This program shall be valid for a period of 1 year from the date of successful delivery of the Covered Product and provided the said Program is not cancelled by the customer post purchase.
4. In order to subscribe to this program, customer ((“You” or “Your”) needs to pay a specified subscription fees and will automatically be bound by:
5.1: You would be entitled for protection against the following
For Theft, cash payout would only be available after online validation and verification
For Manufacturing defects, you will only be offered repair facility with free pick and drop.
For scenarios, where your address gets changed post purchase (‘’New Address’’) of this program, ‘repair’ facility option would only be applicable if the New Address falls under “Serviceable Addresses”. In case, New Address does not fall under “Serviceable Addresses”, You will be only be eligible for cash-payout option. In case of cash payout option, any repair from a non-brand authorized workshop will result in cancellation of the program. Flipkart Complete Mobile Protection
( By BAGIC)
20% of Mobile Selling Price
(at time of purchase) each
12% of Mobile Selling Price
(at time of purchase) each
7% of Mobile Selling Price
(at time of purchase) each
(at time of purchase)
(at time of purchase
1. Includes labor charges, cost of sundry parts including but not limited to adhesive, paint, wires etc.
2. Claim is deemed as Beyond Economic Repair (BER), If the estimated total cost of repair is more than 50% (in case policy start date falls under 6 months from claim date) or 40% (in case policy start date falls on or between 6 to 12 months) of Mobile Selling price at time of purchase, under this scenario you have the following options,
5.4: What is not covered under this Program Flipkart Complete Mobile Protection
6: To register a claim, Please call our Customer Care Number (1800-425-365-365). You may be asked to submit additional documents and other relevant information on a case-to-case basis for processing claims. You will have an option either to avail repair facility or get cash payout option.
Below process to be followed for repair claims / cash payout process;
6.1: Repair Claim Process:
In the event of Damage Claims,
In the case the damage involves only screen damage, you will need to provide a photo of the phone clearly showing the damage along with the IMEI number of the phone displayed on the screen. Upon assessment of this proof, a cash payout based on the benefit in section 5.3 will be approved.
In case the damage to the phone involves anything other than screen damage, a remote assessment of the device will be done to ascertain the extent of damage. Upon assessment, a cash payout based on the benefit in section 5.3 will be approved.
In case of theft of the device, you are required to provide a copy of the FIR filed which should mention the IMEI of the stolen phone. Upon assessment of this FIR, a cash payout based on the benefit in section 5.3 will be approved. Flipkart Complete Mobile Protection
7. Program – Service Assurance
Subject to the other terms and conditions (submission of all required documents for processing the claim) and force majeure events, BAGIC ensures that the claim is settled within 3 business days of the receipt of the claim. Flipkart Complete Mobile Protection
9. Other Terms & Conditions
Complete Mobile Protection FAQ’sQ. What is “Complete Mobile Protection” by Flipkart Protect?
- The very first thing you should do while buying the phone is protect it with the right Protection Plan. No matter how expensive the phone, it’s important to get it covered because mobile phones are prone to damage and are expensive to repair. Complete Mobile Protection is a 365 Day long complete post-purchase solution. It takes care of any and every mobile related post-purchase need for you. In case you face any issues or have any query regarding your brand new smartphone, all you need to do is give us a call at 1800-425-365-365 Flipkart Complete Mobile Protection
- With Complete Mobile Protection, Flipkart brings you a complete post-purchase solution for all your service needs. Contact us for any issue with your Mobile purchase and we’ll solve it for you. Under Complete Mobile Protection umbrella we cover,
- Accidental Damage including Broken Screens
- Liquid Damage to the Phone
- Any hardware or software defects
- Multiple options for repair
- Get upfront cash payout in case you prefer getting it repaired yourself or
- Let Flipkart do all the work for you to get the device repaired, including doorstep pickup and drop (available in select cities only)
- Brand Authorized Service Centers with genuine spare parts used for all repairs
- Free Doorstep Pickup and Drop
- Guaranteed 10 days Repair
- Auto-activation of Policy post delivery
- Completely Hassle-free Paperless Claim Process
- ‘Complete Mobile Protection’ is a Flipkart offering. The Insurance cover is provided by Bajaj Allianz General Insurance Company Ltd., and the services under the Program are offered by Jeeves Consumer Services Private Limited which is a Flipkart group company.
- You can buy Complete Mobile Protection only on Flipkart. Please add Complete Mobile Protection along with the new Smartphone device you wish to purchase in the same cart.
- No. You can only buy Complete Mobile Protection along with a Smartphone purchase on Flipkart.
- Yes. You can return Complete Mobile Protection within 10 days of the delivery of the Mobile device from the “My Order” section.
- There is no activation required. Your policy will get activated through the details you have already provided at the time of placing the order.
- No. You don’t need to provide any additional details apart from what you provided to Flipkart at the time of purchase.
- Flipkart will send email confirmation to you within 24 hours of delivery with all the detailed Terms & Conditions and other helpful details.
- You are eligible to make a claim anytime post the start date as communicated over activation email till the date when policy expires. Policy will expire after 1 year from the start date.
- Call our dedicated helpline at 1800 425 365 365 and share the issue along with Policy ID
- Speak to our service manager for registering a repair claim or a cash payout claim (Please note that for manufacturing issues, only repair option is available)
- Submit relevant docs\pictures and Bank A/C information through the link shared over email
- In case you are eligible for cash payout, payment will be disbursed to the Bank A/C within 24 business hours
- In case of accidental damage repair, pay an amount of 500 as processing fee
- Device will be picked up, repaired and dropped back to you within 10 days
- Your device will be formatted during the repair process. Please backup your data before handing over the device to the pickup agent.
- You can check status of your claim by calling at1800-425-365-365
- The Program offers a 10 Business Days repair SLA to you. SLA (service level agreement) is defined as the total time elapsed between the pick-up of the Covered Product from the Service Address and the first attempt to deliver back the device to your address. If you don’t get your device back within 10 days, you will be eligible to get an Flipkart EGV of Rs. 500.
- You can raise only one claim for any accidental or liquid damage and one claim for Theft. However, you may claim any number of times for repairs covered under brand warranty. Brand Warranty covers any manufacturing defect which hampers the normal functioning of the phone.
- Under Complete Mobile Protection program, you can avail unlimited free pick-up and drop for your device. There will not be any additional charges for the same.
- Pick-up and Drop are part of a single service consisting of 2 legs. Availing of only one leg of the service i.e. only pick-up or only drop is not allowed.
- Yes, subject to furbishing substantial additional information; we will objectively re-evaluate your claim.
- You can’t change the device covered under policy unless authorized by the Brand or by Flipkart.
- The policy shall continue on your replaced device. Jeeves should be duly informed with details of new device (Brand, Model, IMEI) of any such change by calling 1800-425-365-365 within 7 days of replacement. Failing to do so will disrupt your seamless claim process.
- Yes, the policy is transferable. Jeeves should be duly informed with details of new owner (Name, Phone number, Address) of the device by calling 1800-425-365-365. Failing to do so will disrupt your seamless claim process.
Complete Mobile Protection Plan – Detailed Terms and ConditionsPreliminary: 1. Complete Mobile Protection plan (“Program”) is a program consisting of: (i) Repair service provided by Jeeves Consumer Services Private Limited (“Jeeves”) and (ii) Accidental/Liquid damage and Theft Insurance cover provided by Bajaj Allianz General Insurance Company Limited (“BAGIC”). The Program is available for purchase on the e-commerce platform, www.flipkart.com, whether accessed through a mobile application or any other means (“Platform”) Flipkart Complete Mobile Protection 2. This program is available only on select products (“Covered Product”) on the Platform sold by registered seller. This Program is available only in select cities in India and on select pin codes (“Serviceable Address”). 3. This program shall be valid for a period of 1 year from the date of successful delivery of the Covered Product and provided the said Program is not cancelled by the customer post purchase. 4. In order to subscribe to this program, customer ((“You” or “Your”) needs to pay a specified subscription fees and will automatically be bound by:
- these terms and conditions (“T&Cs”);
- terms and conditions of BAGIC; and
- terms and conditions of Jeeves
- ‘One’ Accidental or Liquid Damage (including Broken Screens)
- ‘One’ Theft
- ‘Multiple’ manufacturer warranty defects including any software issues
- All ‘manufacturer Warranty’ claims shall be serviced and undertaken by Jeeves (via brand authorized service center) and Brand warranty will continue for remaining period.
- ‘Accidental/ Liquid Damage’ repairs shall be undertaken by Jeeves and manufacturer warranty will continue for remaining period.
- Cash payout for ‘Accidental/ Liquid Damage’ shall be paid by BAGIC and subsequent manufacturing warranty will continue to exist only when repairs are done at Brand authorized service centers
- Verification, validation and cash payout for Theft claim shall be undertaken by BAGIC
- Single customer touch point (Call: 1800-425-365-365) for any issue related to program
- Repairs by Brand authorized service centers with free pick and drop
- Promised turnaround time of 10 business days from product pickup to first attempt of delivery
- Benefits Details
|Claim Type||Time since Policy Start Date||Repair (By Jeeves)||Cash Payout1 ( By BAGIC)|
|Accidental or Liquid Damage2||0 to 12 Months||
||Motherboard, LCD/Screen Damage 20% of Mobile Selling Price (at time of purchase) each|
|Accidental or Liquid Damage2||0 to 12 Months||
||Battery/Body Panel/Camera/ Daylight sensor damage 12% of Mobile Selling Price (at time of purchase) each|
|Accidental or Liquid Damage2||0 to 12 Months||
||Mobile Network IC/Charging Port/Headphone Jack/Mic/ Speaker/Volume Key/ Fingerprint Sensor damage 7% of Mobile Selling Price (at time of purchase) each|
|Theft3||0 to 6 months||N/A||50% of Mobile Selling Price (at time of purchase)|
|Theft3||6 to 12 months||N/A||40% of Mobile Selling Price (at time of purchase|
|Manufacturer Warranty Defects||0 to 12 months||
- Repair Option:
- If You choose repair, subsequent manufacturing warranty for remaining program period will be available, wherever applicable
- For case where repair is not economically viable, you have an option to get a replacement mobile (with either equal or equivalent features on the sole discretion of Jeeves) Or customer can opt for cash payout option Flipkart Complete Mobile Protection
- Payout Option:
- If You choose cash payout, then program benefits will lapse with immediate effect
- Any intentional damage to the device
- Any unauthorized repair of the device
- Loss or damage to accessories, SIM card or ancillary products (e.g memory card)
- Damage to the device because of usage not in accordance to manufacturer’s guidelines, including short circuiting during power surge
- Any cosmetic damage not resulting in stoppage of or functioning/usage of the device – including but not limited to:
- Scratching, cracking and/or denting of the device body
- Minor damage/scratch on the device screen/LCD
- General Wear and Tear
- Loss of data or loss of installed software
- Loss or damage to the device during the following scenarios
- Loss due to confiscation by government/local authorities or security agencies
- Loss/Damage during commercial hire/rent of the device
- Loss/Damage during commercial transit
- Loss/Damage during War/ Riots/ Fights/Act of terrorism/nuclear radiation
- Upon prima facie confirmation on applicability of Program, you are required to pay the processing fee of Rs. 500 through an online payment link communicated to You over Your registered email-id and mobile number. While processing the Damage Claim, if at any time, Jeeves determines that there has been any misrepresentation, wrongful description, fraudulent activity or non-disclosure of any material fact significant to the Damage Claim, then all benefits under this Program as well the Processing feet shall be forfeited. The Program will automatically stand terminated vis-a-vis the Covered Product. Flipkart Complete Mobile Protection
- Only upon receipt of Processing fee, Jeeves will start processing such Damage Claim.
- If You choose to avail pickup and drop service, you shall pack the Covered Product and keep the Covered Product ready for pickup as per the instructions provided to You over your registered email Id and mobile number within 72 hours of pick-up allocation. Pick and drop services will be free of cost. Flipkart Complete Mobile Protection
- Jeeves’ logistics partner will pick up the packed Covered Product from the Service Address and ship it to Brand’s authorized repair center for either repair or replacement, as determined by Jeeves at its sole discretion depending on the factors including, but not limited to, cost of repair, availability of spares and time to serve, or Jeeves will repair the same. Flipkart Complete Mobile Protection
- In case, Jeeves decides to offer replacement of the Covered Product, You will be provided the choice to either opt for replacement or get back unrepaired Covered Product. If You opt to get back the unrepaired Covered Product, Your Covered Product will be delivered within the 10 business days SLA to your Service Address and the processing fee paid shall be forfeited. You will be eligible for the refund of repair cost as per the policy coverage terms. If You opt for replacement of Covered Product, the Covered Product will be replaced with a product containing similar features and which is of an equivalent make, as per industry and market standards. The replacement device may either be a new or a device with equal or equivalent features. The make and model of the new or refurbished replacement will be at the sole discretion of Jeeves. In case of replacement, the Covered Product will be retained by Jeeves. Jeeves will provide warranty service for the remainder of the Program Coverage Term, on the replaced device, terms and conditions of which will be communicated to You on Your registered email. Flipkart Complete Mobile Protection
- Once the Covered Product is repaired/ replaced, Jeeves’ logistics partners will have the Covered Product/replacement device, as the case may be, shipped back to Your Service Address in cases of pickup and drop service. Flipkart Complete Mobile Protection
- Subject to the other terms and conditions and force majeure events, Jeeves ensures ” Ten Business Day” service assurance from the first attempt of pickup for all Claims. Activities during this period include: Covered Product pickup, repair/replacement, first attempt of door-step delivery.
- If Jeeves is unable to meet the above SLA, you will be eligible to receive a Token of Apology (TOA) from Jeeves within 10 business days of breach as per table below,
- In case of replacement option provided to You, you respond immediately on the telephone call with the Jeeves team whether to go ahead with the replacement or return the unrepaired Covered Product. Any delay in response will extend the SLA by the delayed period.
- Table for TOA: Flipkart Complete Mobile Protection
|SLA breach||TOA for the Customer|
|First attempt delivery not done within 10 business days from Covered Product pickup||Flipkart EGV worth INR 500|
|Product not available for pickup from the Store within 10 Business days from customer submission of the Covered Product at the Store||Flipkart EGV worth INR 500|
- In case of all repairs done under this Program, Jeeves shall provide 90 days Repair Warranty on the same.
- All decisions of BAGIC or Jeeves with respect to the condition, serviceability, genuineness of claim etc. shall be final and binding on you as per applicability. Flipkart Complete Mobile Protection
- In case of further sale or gift of Your Covered Product, you shall inform such ownership transfer within 7 days of such transfer by calling Jeeves customer support at 1800-425-365-365 Responsibility of informing Jeeves and transferring the Program rests upon You/ original beneficiary. Post KYC validation of original beneficiary (including but not limited to Plan ID, IMEI Number and email ID), Program will be transferred to the new beneficiary.
- The Program, once purchased, can be cancelled only within 10 days of product delivery provided there is no claim raised.
- Jeeves may subcontract the services provided under the Program without notice to You.
- Failure to perform any of the steps mentioned in the T&Cs, will result in cancellation of all benefits vis-a-vis the particular claim
- By purchasing the Program, it would be deemed that You have given Your consent to contact you through call, SMS or email on the details provided by you for the purpose of this Program. Flipkart Complete Mobile Protection
- If any provision of these T&Cs shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions hereof shall not in any way be affected or impaired.
- These T&C shall be governed in accordance with the applicable laws in India. Courts at Bangalore shall have the exclusive jurisdiction to settle any dispute that may arise under this T&Cs.
- This document is an electronic record in terms of Information Technology Act, 2000, and the Rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. Flipkart Complete Mobile Protection
- The Program is valid only within the territorial limits of India. Flipkart Complete Mobile Protection